Frequently Asked Questions
How long does it take to install new granite/quartz countertops?
Once we have come out to your home and template the counter tops, the job goes into fabrication. It usually takes 5-10 days for the fabrication process to be complete depending on scheduling. Once your pieces are fabricated we come and will have your new counter tops installed within a few hours, depending on the size of the job.
Do I need to hire a plumber to hoook up my sinks?
Yes. Once we have installed your countertops, the hypoxy on the sinks has to dry for 24 hours. After that period a plumber can then come and reinstall your sinks and faucets. We always suggest having a plumber booked for the next day after the installation of your countertops in order to get your spaces in working order as soon as possible.
How thick is the granite being installed in my home?
While 3/4″ granite is used commonly, we only work with 1 1/4″ granite. This means you will get a stronger product for the same price.
Why is some granite/quartz more expensive than others?
All granite/quartz pieces are durable and of the same quality but the price difference is reflected on how hard it is to retrieve or make the product. For natural granite, if it is harder to get a certain color then that will be reflected in the price. The more exotic colors will be more expensive because they are harder to find as well as harder to work with. However, no matter what color or price point you select, the end product will still be something that will last for years to come.
Are there any hidden costs?
Gio Industries prices your countertops out by square foot. Our price includes supply and install as well as installation of any sinks. We do not add extra cost for different profiles or shapes. When you are given a quote, it includes everything in order to complete your job.
What is the difference between granite and quartz?
Does my new granite/quartz countertop need to be sealed?
Most granite/quartz now come with a permanent resin seal meaning you do not have to seal your countertops after they have been installed. However, there are many products on the market made specifically for granite/quartz that can help give your new countertop that extra shine.
How do I clean and care for my new counters?
While you might think granite/quartz would require a lot of attention, quite the opposite is true. All you need to do to clean your new counters is use some hot water and soap and you wipe them down with a dish cloth. Do not use harsh chemicals on your new counters as they can eat away the resin coating and leave your countertops looking foggy. Products made specifically for granite/quartz counters will not cause any harm but to keep it easy, hot water and soap is the best way to care for them.
Do I need new faucets and sinks if I get new countertops?
No, Gio industries can fabricate your new counters to fit your existing sinks and faucets.
Who will remove my old countertops?
Gio Industries offers a removal service that will be completed the same day as installation.
What happens if I notice a deficiency in my new countertops?
Contact the office and we will be happy to take a look and resolve any issues within the first year after installation.
What if I chip my new countertop after the first week?
We have a one year warranty on our product. However, if chips occur after the first week of installation, there will be a service fee to repair any that may occur.
Can I see the slab being used before my kitchen is fabricated?
Yes, at Gio Industries we allow you to come down to our shop and look at the slab you have selected. We can then take you into our office and show you where the pieces will be cut out to ensure you like the movement being displayed on each piece.
Can my new countertop sustain heat?
Yes, one of the biggest perks of having granite/quartz countertops is the elimination of hot plates. You can transfer your hot pots and pans from your stove right onto your new countertop without risk of damage.
Can I cut directly on my new countertop?
Even though your new countertop is very durable we do not suggest using it as a cutting board. It is very hard to scratch granite/quartz but if a scratch does occur on the surface it cannot be removed. Also, cutting directly on your new countertop will dull your knives within the first attempt.
Why should I use Gio Industries for my project?
Gio Industries is a family run company. We operate under the slogan “work on each project as if it were your own home.” We take great pride in being able to supply a great product with quality customer service. If you choose to hire Gio Industries to complete your project, we can guarantee that you will be 100% satisfied with the end result.